Refund policy

Refund Policy

Last updated: 11/26/2025

30-Day Happiness Guarantee

We stand behind every product we make. Your wellness matters more than anything.
If you’re not feeling calmer, clearer, and more balanced after using Naturalist products, you can request a refund within 30 days of delivery. No hassle, no stress.

Eligibility for a Refund

To qualify:

  1. Your request must be made within 30 days of the delivery date.

  2. You must provide your order number and email used at checkout.

  3. We may ask for a brief reason for the return—only to improve our products.

Refund Process

  • Refunds are issued to the original payment method.

  • Refunds typically take 3–7 business days to appear depending on your bank.

  • Shipping fees (if applicable) are non-refundable.

Non-Refundable Items

  • Lost or stolen packages that show as “Delivered.”

  • Orders returned due to incorrect shipping information provided by the customer.

  • Products purchased from unauthorized retailers or third-party resellers.

For refund requests, contact:
drinknaturalist@google.com